Tru By Hilton Albany Crossgates Mall | Hotel in Albany

8.6 (1001 Reviews) |  1 Bathroom
Westmere Hotel | Tru By Hilton Albany Crossgates Mall

Hotel in Westmere, Albany

This smoke-free hotel features an indoor pool, a fitness center, and a snack bar/deli. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
Housekeeping is available on request.
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers.

This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.


Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Fireplace
Guest Services
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Bathtub or shower
  • Towels
  • Eco-friendly toiletries
  • Toothbrush and toothpaste (on request)
  • Hair dryer
  • Private bathroom
Bedroom
  • Blackout drapes/curtains
  • Premium bedding
  • Heating (climate-controlled)
  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • LED light bulbs
  • Phone
  • Recycling
  • Iron/ironing board
  • Free local calls
Breakfast
  • Free reception (select days)
  • Coffee/tea in common area(s)
  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Microwave
Parking
  • Wheelchair-accessible parking and van parking available
  • Free self parking on site
Accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Phone accessibility kit
  • 6 on-site accessible parking spaces
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible van parking
  • Elevator door width (inches): 42
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Ski lifts
  • Hiking/biking trails
  • Mountain biking
  • Ski runs
  • Bicycle rentals
  • Downhill skiing
  • Ski area
  • Snowboarding
  • Horse riding
  • Cross-country skiing
  • Skiing
  • Billiards/pool table
  • Fitness center
  • Indoor pool
Entertainment
  • Smart TV
  • Digital channels
  • Premium channels
General
  • Meeting rooms
  • Computer station
  • 24-hour business center
  • Elevator
  • Vending machine
  • Water dispenser
  • Banquet hall
  • English
  • Shared microwave
  • Smoke-free property
  • TV in lobby
  • Fireplace in lobby
Guest Services
  • Snack bar/deli
  • Microwave
  • Laundry facilities
  • Free cribs/infant beds
  • Indoor pool
  • Dry cleaning service
  • 24-hour front desk
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
Internet
  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet
Outdoors
  • Outdoor furniture
  • BBQ grill(s)

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available early check-in subject to availability late check-in subject to availability minimum check-in age: 21
Check-out
Check-out before noon contactless check-out available express check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Pet fee: usd 75 per accommodation, per stay service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total pets pets allowed for an extra charge of usd 75 per accommodation, per stay service animals are welcome, and are exempt from fees welcoming dogs and cats only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges onsite parties or group events are strictly prohibited safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Laura
Aug 30, 2026 06:58:55 AM
Review Score:   10
Summary: Check in was quick and easy. Staff are helpful and friendly.
See All Reviews

Room Arrangement

Room Info Facilities
Room, 1 King Bed, Microwave
Room Size: 231 square feet m2
1 King Bed
Room, 1 King Bed, Microwave

General

Blackout drapes/curtains, Hair dryer, Minibar, Cable TV service, Ping - 6, Square feet - 231, Microwave, Pets not allowed, Air conditioning, Desk chair, Square meters - 21, Outdoor spaces not available, Phone, Smoke detector, Desk, Iron/ironing board, In-room climate control (heating), In-room climate control (air conditioning), Shampoo, Television, Bed count minimum 1, Bed count maximum 1
Room, 2 Queen Beds, Microwave
Room Size: m2
2 Queen Beds
Room, 2 Queen Beds, Microwave

General

Blackout drapes/curtains, Hair dryer, Minibar, Cable TV service, Microwave, Pets not allowed, Air conditioning, Desk chair, Phone, Smoke detector, Desk, Iron/ironing board, In-room climate control (heating), In-room climate control (air conditioning), Shampoo, Television, Bed count minimum 2, Bed count maximum 2
Room, 1 King Bed, Mobility Accessible, Microwave
Room Size: 231 square feet m2
1 King Bed
Room, 1 King Bed, Mobility Accessible, Microwave

General

Blackout drapes/curtains, Hair dryer, Minibar, Cable TV service, Ping - 6, Square feet - 231, Microwave, Shower only, Pets not allowed, Air conditioning, Desk chair, Square meters - 21, Phone, Bathroom grab bars, Smoke detector, Desk, Iron/ironing board, In-room climate control (heating), In-room climate control (air conditioning), Shampoo, Television, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)
Room Size: 369 square feet m2
1 King Bed
Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)

General

Square feet - 369, Blackout drapes/curtains, Hair dryer, Minibar, Visual fire alarm, Cable TV service, Microwave, Shower only, Vibrating pillow alarm, Pets not allowed, Square meters - 34, Air conditioning, Ping - 10, Desk chair, Phone, Smoke detector, Desk, Iron/ironing board, In-room climate control (heating), In-room climate control (air conditioning), Shampoo, Television, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)
Room Size: 231 square feet m2
1 King Bed
Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)

General

Blackout drapes/curtains, Hair dryer, Minibar, Cable TV service, Ping - 6, Square feet - 231, Microwave, Vibrating pillow alarm, Pets not allowed, Air conditioning, Desk chair, Square meters - 21, Phone, Smoke detector, Desk, Iron/ironing board, In-room climate control (heating), In-room climate control (air conditioning), Shampoo, Television, Bed count minimum 1, Bed count maximum 1
Room, 2 Queen Beds, Mobility Accessible, Microwave (Roll-In Shower)
Room Size: 399 square feet m2
2 Queen Beds
Room, 2 Queen Beds, Mobility Accessible, Microwave (Roll-In Shower)

General

Cable TV service, Roll-in shower width (inches) - 50, Phone, Roll-in shower width (centimeters) - 127, Iron/ironing board, In-room climate control (heating), In-room climate control (air conditioning), Shampoo, Television, Bed count minimum 2, Blackout drapes/curtains, Hair dryer, Minibar, Ping - 11, Microwave, Shower only, Pets not allowed, Square meters - 37, Square feet - 399, Air conditioning, Desk chair, Smoke detector, Desk, Roll-in shower, Bed count maximum 2
Room, 2 Queen Beds, Hearing Accessible, Microwave (Hearing)
Room Size: 399 square feet m2
2 Queen Beds
Room, 2 Queen Beds, Hearing Accessible, Microwave (Hearing)

General

Blackout drapes/curtains, Hair dryer, Minibar, Visual fire alarm, Cable TV service, Ping - 11, Microwave, Vibrating pillow alarm, Pets not allowed, Square meters - 37, Square feet - 399, Air conditioning, Desk chair, Phone, Smoke detector, Desk, Iron/ironing board, In-room climate control (heating), In-room climate control (air conditioning), Shampoo, Television, Bed count minimum 2, Bed count maximum 2

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Westmere hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Westmere hotel starts from $136 per night with includes Wheelchair Accessible, Child Friendly, Laundry, Breakfast, Barbecue/Outdoor Cooking, Air Conditioner, Parking, Pool, Accessibility, Bedding/Linens, Fireplace, Security/Safety, Business Services, Wellness Facilities, Guest Services, Internet, Kitchen, Balcony/Terrace with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Westmere hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Westmere hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.