SureStay by Best Western Massena | Hotel in Massena

7.6 (476 Reviews) |  1 Bathroom
Massena Hotel | SureStay by Best Western Massena

Hotel in Massena

Hotel with free breakfast, in the vicinity of Harte Haven Shopping Center
This hotel features a 24-hour front desk, gas grills, and a picnic area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include RV/bus/truck parking and a vending machine.
SureStay by Best Western Massena offers 45 air-conditioned accommodations with coffee/tea makers and designer toiletries. 33-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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Amenities

Air Conditioner
Parking
Designated Smoking Area
TV
Balcony/Terrace
Sports/Activities
Bedding/Linens
Wellness Facilities
Toiletries
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3 pm; check-in end time: 3:00 am late check-in subject to availability minimum check-in age: 21
Check-out
Check-out before 11 am
Child Policy
Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are available for usd 25 per day. cribs (infant beds) are not available.
Payment Policy
Airport shuttle fee: usd 20 per person (one-way) airport shuttle fee per child: usd 15 (one-way), (from 4 to 12 years old) pet deposit: usd 150 per stay pet fee: usd 30.00 per pet, per day service animals are exempt from fees rollaway bed fee: usd 25 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total pets pets allowed for an extra charge of usd 30.00 per pet, per day, plus a deposit of usd 150 per stay pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (choice)

Reviews

Bradley
Aug 27, 2025 07:18:04 PM
Review Score:   10
Summary: Always stay here when I’m in the north country for business. Staff is accommodating and they recent made some improvements Always very clean and nice and quiet
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