Poza Clara Sanctuary | Hotel in Chetumal

8.4 (516 Reviews) |   Pet Friendly  3 Bathrooms  9 Guests
Mario Villanueva Madrid Hotel | Poza Clara Sanctuary

Hotel in Mario Villanueva Madrid, Chetumal

Comfortable Accommodations

Poza Clara Sanctuary in Bacalar offers family rooms with air-conditioning, private bathrooms, and garden views. Each room includes a tea and coffee maker, mini-bar, and free WiFi.

Exceptional Facilities

Guests enjoy a private beach area, sun terrace, and lush garden. The hotel features a year-round outdoor swimming pool, restaurant, bar, and coffee shop. Additional amenities include a 24-hour front desk, daily housekeeping, and free on-site parking.

Dining Experience

The family-friendly restaurant serves Mexican, seafood, and international cuisines. Breakfast options include continental, American, vegetarian, and vegan. Dining areas include outdoor seating and a picnic area.

Prime Location

Located 22 mi from Chetumal International Airport, the hotel is highly rated for its swimming pool, convenient location, and beach access.

Poza Clara Sanctuary is located in Chetumal.

This 7 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Bar, Pool, Private Beach, and several others. This is a good star rated property and has over 516 reviews with the average score of 8.4 . Coming to Chetumal and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 7 Bedrooms Hotel if you want to learn more about this place in Chetumal. These details are authentic, as they are provided by our partner, booking.com.

This Poza Clara Sanctuary in Chetumal is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Poza Clara Sanctuary”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
View
Private Beach
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Security/Safety
Sports/Activities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet

Facility Overview

Breakfast
  • Snack bar
  • Coffee house on site
  • Bar
  • Restaurant
  • Wine/Champagne
  • Kids' meals
Parking
  • Parking garage
  • Parking on site
  • Parking
  • Private Parking
  • Free parking
  • Accessible parking
Activities
  • Live sports events (broadcast)
  • Beach
  • Private beach area
General
  • Family rooms
  • Smoke-free property
  • Wifi in all areas
  • Non-smoking rooms
  • Pet friendly
  • Air conditioning
Guest Services
  • Baggage storage
  • Pet bowls
  • Room service
  • 24-hour front desk
  • Daily housekeeping
Internet
  • Wifi
  • Internet
  • Free Wifi
Outdoors
  • Outdoor pool (year-round)
  • Garden
  • Picnic area
  • Outdoor furniture
  • Outdoor pool
  • Sun deck
  • Terrace
Security/Safety
  • CCTV outside property
  • Fire extinguishers
  • CCTV in common areas
  • Key access
  • 24-hour security
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • Breakfast to-go containers
  • Staff follow all safety protocols as directed by local authorities
  • Process in place to check health of guests
  • Access to healthcare professionals
  • Hand sanitizer in guest accommodation and common areas
  • Contactless check-in/out
  • Physical distancing rules followed
  • Cashless payment available
Spa
  • Beach chairs/Loungers
  • Shallow end
  • Swimming pool
  • Beach umbrellas

Policies

Check-in
The minimum age for check-in is 21
Cancellation policy
Free cancellation
Pet Policy
Pets are allowed and charges may apply.
License number: 010-007-004951/2025

Reviews

Value for money:
8.72
Location:
9.19
Staff:
9.3
Facilities:
8.63
Comfort:
8.66
Cleanliness:
8.72
Mayra
Apr 21, 2026 07:00:00 AM
Review Score:   9
Puerto Rico
Reviewer Type: Extended Group
Travel Purpose: leisure
Positive: Clean Cozy
Negative: Don’t know is the pool have some algae. Its seem to be clean, but when you enter the walls and floor felt some slippery.
Summary: Pleasant and confortable stay. Walking distance from the lagoon, restaurants and town.
See All Reviews

Room Arrangement

Room Info Facilities
King Suite with Pool View
Room Type: Suite
Room Size: 40 m2
1 King bed(s) Bed
King Suite with Pool View

Food & Drink

Wine or champagne, Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath or shower, Hairdryer, Towels/sheets (extra fee), Walk-in shower, Body soap, Toilet, Shower, Free toiletries, Shampoo, Toilet paper, Towels, Private bathroom

General

Key access, Mosquito net, Private entrance, Fire extinguisher, Safety deposit box, Tile/marble floor, Iron, Air conditioning, Fan, Trash cans

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Cable channels, TV

Kitchen

Wine glasses, Kitchenware, Kitchenette, Children's high chair, Cleaning products

Living Area

Dining area, Sofa, Seating area

Outdoors

Outdoor furniture, Patio, Outdoor dining area, Terrace

Bedroom

Linens, Extra long beds (> 80 inches), Cribs, Wardrobe or closet

Services

Wake-up service

View

Garden view, Pool view, Inner courtyard view

Accessibility

Entire unit wheelchair accessible, Roll-in shower, Entire unit located on ground floor

Room amenities

Adapter, Socket near the bed, Non-feather pillow, Clothes rack, Fold-up bed

Entertainment & Family Services

Books, DVDs, or music for children

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
Junior Suite with Balcony
Room Type: Suite
Room Size: 30 m2
1 Queen bed(s) Bed
Junior Suite with Balcony

Food & Drink

Wine or champagne, Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Bath or shower, Hairdryer, Towels/sheets (extra fee), Walk-in shower, Body soap, Toilet, Shower, Free toiletries, Shampoo, Toilet paper, Towels, Private bathroom

General

Key access, Mosquito net, Private entrance, Fire extinguisher, Safety deposit box, Tile/marble floor, Iron, Air conditioning, Fan, Trash cans

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Cable channels, TV

Kitchen

Wine glasses, Kitchenware, Kitchenette, Children's high chair, Cleaning products

Outdoors

Patio, Outdoor furniture, Balcony, Outdoor dining area, Terrace

Living Area

Dining area, Seating area

View

Quiet street view, Inner courtyard view, City view, Garden view, View

Services

Wake-up service

Bedroom

Linens, Cribs, Wardrobe or closet

Accessibility

Entire unit wheelchair accessible, Roll-in shower, Entire unit located on ground floor, Upper floors accessible by stairs only

Room amenities

Adapter, Socket near the bed, Non-feather pillow, Clothes rack, Fold-up bed

Entertainment & Family Services

Books, DVDs, or music for children

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
Deluxe Double or Twin Room with Pool Access
Room Type: Twin/Double
Room Size: 25 m2
2 Full bed(s) Bed
Deluxe Double or Twin Room with Pool Access

Food & Drink

Wine or champagne, Tea/Coffee maker, Bottle of water

Bathroom

Bath or shower, Hairdryer, Towels/sheets (extra fee), Walk-in shower, Body soap, Toilet, Shower, Free toiletries, Shampoo, Toilet paper, Towels, Private bathroom

General

Key access, Mosquito net, Private entrance, Fire extinguisher, Safety deposit box, Tile/marble floor, Iron, Air conditioning, Fan, Trash cans

Media & Technology

Streaming service (like Netflix), Flat-screen TV, Cable channels, TV

Outdoors

Outdoor furniture, Patio, Outdoor dining area

Services

Wake-up service

Bedroom

Linens, Cribs, Wardrobe or closet

View

Garden view, Pool view, Inner courtyard view

Kitchen

Children's high chair

Accessibility

Entire unit wheelchair accessible, Roll-in shower, Entire unit located on ground floor, Upper floors accessible by stairs only

Room amenities

Adapter, Socket near the bed, Non-feather pillow, Clothes rack, Fold-up bed

Entertainment & Family Services

Books, DVDs, or music for children

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this property pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Poza Clara Sanctuary starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

Yes, this Poza Clara Sanctuary has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Poza Clara Sanctuary starts from $86 per night with includes Bar, Pool, Private Beach, Sports/Activities, Guest Services, Air Conditioner, Security/Safety, Child Friendly, Pet Friendly, Ocean View, Balcony/Terrace, Oceanfront, Restaurant, Internet, Parking, View, Accessibility, Entertainment, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Poza Clara Sanctuary has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Poza Clara Sanctuary indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.